Frequently Asked Questions
1. How long does it take to receive my order?
Our processing time is typically 1-3 business days. Once your order is shipped, you can expect delivery within 5-7 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated delivery times and actual delivery may vary depending on the destination and any unforeseen delays.
2. Can I customize the designs?
Yes, we offer customization options for many of our products. You can personalize the designs with names, dates, or other special messages. Simply include the custom text/design in the personalization box on the product page before adding it to your cart. Please double-check the spelling and accuracy of the information you provide, as we will use it exactly as entered.
3. What is your return policy?
We have a 7-day return policy. If you are not completely satisfied with your purchase, you can request a return within 7 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, no signs of damage, and in its original packaging. Please note that certain items, such as personalized items, are not eligible for return. For more details, please refer to our refund policy.
4. How do I initiate a return?
To initiate a return, please contact us at hananscrafts@gmail.com with your order details and reason for return and we will provide you with further instructions. Please do not send the item back without contacting us first, as returns sent without authorization may not be accepted.
5. What should I do if my order arrives damaged or defective?
If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately at hananscrafts@gmail.com. We will evaluate the issue and make it right by offering a replacement or refund. Please note that we may require photo evidence of the damage or defect.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
7. Can I cancel or modify my order?
Once an order is placed, we begin processing it immediately to ensure prompt delivery. Therefore, we may not be able to cancel or modify your order once it has been submitted. If you need to make any changes, please contact us as soon as possible and we will do our best to accommodate your request.
8. How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach our customer support team at hananscrafts@gmail.com. We strive to respond to all inquiries within 24 hours.
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, no signs of damage, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hananscrafts@gmail.com. If your return is accepted, please note that the buyer is then responsible for the return shipping.